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A single entity serving you around the globe

All of Travel Cue's offices and hubs are owned by a single entity called the Connect Group. We have no franchise or partner offices within our global network. This gives us the advantage of a unified approach to quality and performance on deliverables. All our client email communications are accessible 24/7 by all our offices via secure lines. We integrate all our systems and people to provide our customers with a single-point contact system. This enables us to respond rapidly and accurately with full knowledge of each individual case across time-zones.

Your query will always be managed by someone familiar with your personal preferences and conversant with your company's requirements. We maintain Duty of Care standards to the highest levels to ensure client confidence and peace of mind.

single-point

single-point
contact system

single-point

24/7 service

single-point

globally
connected

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A rigorous training programme to nurture excellence

Whether our people are located in the US, UK, Philippines, Australia or anywhere in our growing global network, each has undergone our challenging training programme called "The Travel Cue Way". It is a rigorous, comprehensive 12-week programme that trains each inductee into operational tasks, systems usage, industry-specific expertise and customer service. Each staff member is encouraged and empowered to make decisions that are in the best interests of the customer.

We also train our staff to think empathetically, as if they were the traveller, acting in a pro active and creative manner.

The training is highly demanding and those who succeed have the skill-set and knowledge-base to professionally and efficiently manage your travel programme. We are proud of our training rigor but even prouder of our people.

A unified system with breakthrough technologies for
greater transparency and accuracy

Transcending the legacy systems of the travel management industry. Travel Cue’s proprietary travel technologies are integrated into an ecosystem that is automated, intelligent and connects multiple functions into a seamless workflow, ensuring unprecedented accuracy.

Our technologies offer fare transparency with a host of options and extensive data analytics that will enable you to make informed decisions at all times.

Benefits Cycle of Our Travel Technologies

all-unified
client profiling

Client Profiling

Client Profiling

-  Enables personalisation based on
    client insights

-  Automatically aligns client
    reservation to profile

-  Mapping out solutions based on
    unique client requirements

reservation platform

Reservation
Platform

Reservation Platform

-  Online easy navigation

-  Offers fare options and
    transparancy

-  Automatic customisation of booking

-  Agreegator function aligns option to
    ensure cost optimisation

-  Enables informed decisions

-  Real-time traveller tracking

unified-commu

Unified
Communications
Platforms

Reservation Platform

-  Online easy navigation

-  Offers fare optionsand transparancy

-  Automatic customisation of booking

-  Agreegator function aligns option to
    ensure cost optimisation

-  Enablesinformed decisions

-  Real-time traveller tracking

ticketing

Ticketing

Ticketing

-  Client approval process is engaged,
    ensuring compliance to policy

-  Coordination with multiple entities in
    multiple locations

-  Itinerary format customised to
    specifications

-  Audit friendly cost output

billing

Billing

Billing

-  Automated tracking for billing
    accuracy

-  Auto-handling of multi-currency
    functions

-  Greater ease of reconciliation
    process

-  Billing format customised to
    specifications

data analaytic

Data Analytics

Data Analytics

-  Generates real-time data for
    accuracy of reporting

-  Robust data mining for informed
    forecasting & planning

-  Highly customisable reporting
    formats